FAQ

Frequently Asked Questions

1.General questions

What is the status of my order? 

You can check your order status by login to your account by your registered email address OR you can contact us on our Email at support@infishops.com

Can I change my order? 

You cannot change your order once it is dispatched.

2.Payment

What payment methods do you accept? 

We accept two mode of payment.
1) Cash on delivery
2) Prepaid (via Visa, MasterCard Debit/ credit card, net banking, UPI etc)
through Razorpay which is safe & secure platform of payment available in the market.

Which currency will I be charged in?

Indian Rupees 

3.Shipping/ Delivery 

Is shipping is free all over India?

Yes we offer Free Shipping (Delivery) all across the India .

Where do you ship?

We Ship your product as per mentioned address you have entered during checkout.

How long does it take to ship my order?

We ship your products within 1-2 Days. 

Is my information secure? 

infishops.com proudly adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

How can I track my package?

You will be provided tracking ID by us for your package tracking.

What if I'm not home? 

Your package is stored at your nearby courier warehouse for 1-2 days within these days we will call you & deliver it to you as per your convenience time.

4.Returns 

Do you accept returns? 

We accept return as per mention terms & condition in our return policy page.

Can I exchange an item? 

You can exchange items as per mention terms & condition in our return policy page.

Are returns free? 

Yes, there is no charges will be deducted for your return.

How long does it take to process a return?

You must raise a return request by emailing us on support@infishops.com within 7 days of receipt of your order & as per mention terms & condition in our return policy page.

5.Other Questions

Do you offer a referral program? How does it work? 

Yes , You can contact us on support@infishops.com for referral code.

Do you have physical store?

No we only have online store as of now.

Is there a warranty?

No , mostly they are generic brands.

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