Infi Shops (“we” and “us”) is the operator of (https://infishops.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
- Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase.
- In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2) Shipping/Delivery Costs
- We Offer Free Shipping/Delivery within all over India on our most of the products.
- If Products are bulky & heavy then the shipping/Delivery costs are calculated based on weight, dimensions and destination of the item in the order.
3) Delivery Terms
3.1) Delivery Time
- In general at serviceable areas shipments are delivered within 8- 10 days after ordering through fast & possible delivery channel.
3.2) Dispatch Time
- Orders are usually dispatched within 1-2 business days of payment OR checkout of order.
- Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed.
- In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.3) Change Of Delivery Address
- For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.4) Items Out Of Stock
- If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
- If Order is prepaid & payment is done & product is out of stock we will try to deliver on time if not then full amount is refunded as per same mode of payment had done.
3.5) Delivery Time Exceeded
- If delivery time has exceeded the forecasted time, please contact us by calling on +91-8850419417 & Email at [email protected] so that we can conduct an investigation.
3.6) Tracking Notifications
- Upon dispatch, customers will receive a tracking link OR Tracking ID from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
- Also you can contact us by calling on +91-8850419417 OR Email at [email protected]
3.7) Parcels Damaged In Transit/Delivery
- If you find a parcel is damaged in-transit/ delivery, if possible, please reject the parcel from the courier and get in touch with our customer service.
- If the parcel has been delivered without you being present, please contact customer service by calling on +91-8850419417 OR Email at [email protected]
3.8) Process for parcel damaged in-transit
- We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
3.9) Process for parcel lost in-transit
- We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
3.10) Delivery to Serviceable Areas
- Delivery is only be possible to respective address where courier services are available in those areas.
3.10.1) How do I know if my area is serviceable or not? Can I opt for Cash On Delivery payment in my area?
- If you want to know whether your area is serviceable or not, you can call us on us at +91-8850419417
or send Email us on [email protected]
4) Cash On Delivery (COD)
- We Offer Cash on Delivery (COD) Service for your convenience & trust.
- To avail COD Service, all items in the cart should be applicable for COD.
- You cannot open the box without making the payment at the time of delivery.
- If the product or packaging has been tampered, do not accept the order.
- No credit/debit cards, net banking & UPI are accepted at the door under the Cash on Delivery (COD) method.
5) Duties & Taxes
5.1) Goods & Service Tax (GST)
- Goods & Service Tax (GST) has already been applied to the price of the goods as displayed on the website.
6) Customer service
For all customer service enquiries, please call us at +91-8850419417
or send Email us on [email protected]